Page 6 - Here For You: Our Work in 2014

Group Insurance Scheme 81% of West Midlands Police Federation members are covered under the Group Life Assurance Scheme. 1 year Claims 3 year Claims Critical Illness 14 45 £273k Personal Accident 64 164 £143k Sickness 38 so far 96 £241k In the last 3 years £2.9m has been paid to beneficiaries in respect of deaths on the group insurance scheme Using the Best Doctors service resulted in amending treatment plans for 40% and for 16% their diagnosis was changed following the review 201 members were helped with civil claims in 2014 650 members used the legal assistance line with issues ranging from property disputes, consumer issues, motor accidents, wills and probate 6000 families are covered for worldwide travel under the federation group insurance scheme RAC stats for 2014 Total number of breakdowns attended in 2014 was 1951 Patrol fix rate for 2014 was 85.8% - (fix rate first time) Average Recovery Distance in 2014 was 88.7 miles CSi (Customer Satisfaction Index) is a good reflection on what West Mids Police Officers think of the service they have received, for 2014: 95.8% Average response times for 2014 was 46.3 minutes 6 47905 WMPF Annual Report 2014.indd 6 30/04/2015 12:06