Page 27 - WMPF Federation OCT-NOV 2019-flip_Neat

Welfare support Extra benefit

Putting wellbeing to the fore Care on Demand

RAC breakdown

fficers and staff can now find a
wealth of information and support New to the West Midlands Police
Ovia the Force’s new wellbeing portal.
The portal, which can be found on the
intranet under ‘My service’, provides a cover to keep
one-stop shop for all occupational health and Federation Group Insurance
wellbeing information.
“There are areas within the portal to
support every WMP colleague with resources you moving
also provided to support those managing Scheme from 1 October 2019
other officers and staff,” says Lorraine Horner,
the Force’s wellbeing manager.
“The portal has been a joint project with
myself and the digital team within shared e are blessed in the UK to have licensed GP, whether in the UK or while on CARE ON DEMAND FAQS
services and we are really pleased with the access to the NHS. A service free holiday. Q How do I access the app?
finished result. But, having said that, the Wfrom cradle to grave, at the point For any non-emergency case, whether A Apple Store.
portal will continue to evolve with plans of delivery, it is the envy of the world. physical or mental, you can discuss your Google Play.
already in place for extra sections to be added GPs are the gatekeepers. Historically, we health concerns with a GP, via phone or Q Is the service 24/7?
soon.” tend to think of the friendly local family video consultation. Calls can normally be A Yes.
In addition to the new portal, the doctor. They would be familiar with every arranged within two hours of your request. Q How do I get the ID reference for the app?
wellbeing team has also been working on member of the family and each member’s And, unlike a GP visit, there is no time limit A It is WESTMIDS2019.
clarifying the Force’s trauma response to health. Appointments would be easy, they on the consultation (video consults up to 30 Q Is it accessible worldwide?
ensure officers and staff have access to might even pop in from time to time ‘doing minutes) and you can ask more than one A Yes.
support if they deal with an incident that has the rounds’, and there would be no time question. Q How long will I wait for an appointment?
an impact on their wellbeing. constraints. Furthermore, the Care on Demand GP A You select a time from the schedule and GP
“This has been a passion of mine,” The West Midlands Police Group Insurance scheme benefits also include*: can arrange for a private referral to be sent callback is typically within one to two hours.
Sadly, this now sounds like a misty-eyed

Lorraine explains, “I have been working with fantasy. to you or a private prescription* to be sent to Q How long is an appointment call?
• Worldwide Family
existing Trauma Risk Management (TRiM) Federation scheme brings you the • £130,000 Life Assurance An ageing population, an increase in a pharmacy of your choice if you are in the A Depending on complexity, the average is 15

Managers and some practitioners on this so full range of RAC cover: obesity (resulting in diabetes, hypertension UK. minutes by phone or 30 minutes by video
there is now a clear policy, process and • £15,000 Critical Illness Travel Insurance It’s a service that is not designed to call.
etc.), mental health issues and so on have
guidelines regarding TRiM and also the other P Roadside ® put a serious financial and resource burden replace your own GP but to work in Q Is there a limit to the number of times I or
• Sickness benefit
wellbeing offerings we have to support our • Best Doctors on an already stretched NHS. This is evident conjunction with them, entirely in line with may family can use this?
colleagues. P Recovery • Personal Accident cover • Mobile Phone / Gadget cover A No, there are no limits to the consultation
the Secretary of Health’s strategy of
in waiting times not just for in-patient
“All of the TRiM information is clearly P At Home treatment but also GP appointments with a introducing digital solutions to the NHS. service.
accessible on its own dedicated page on the recent survey suggesting average waiting Q What is the phone number to call?
wellbeing portal. We hope this will ensure P Onward Travel times now exceeding 14 days. (1) * Within safe online prescribing guidelines A +44 (0) 203 499 4891.
that myths will be dispelled and that the P European Motoring Assistance One in 10 people have to wait three (1) Source: Pulse Magazine Survey 2019 Q Is the information shared with my GP?
TRiM team can support more people going weeks to get an appointment with a GP. (2) (https://www.telegraph.co.uk/news/2019/08/11/ A Yes, if you give your consent.
forward. TRiM team – both in terms of practitioners support, signposting and practical help to Little wonder that the NHS has gp-waiting-time-breaches-two-weeks-first-time-new- Q Can the GP issue a prescription or referral
“There is a communications plan in place and managers – so they can support more colleagues in every area of the Force. There previously reported that between 10 and 30 housing-developments/ 12.8.19) letter?
Visit the Federation website for
to ensure that we spread the news about our colleagues without impacting on their own will be no referral into this with people per cent of cases turning up in A & E were (2) Source: NHS Digital, Experimental Statistics A Yes, if considered necessary.
trauma support work and the team are going wellbeing. more details, including cover All for £24.60** per month, (https://www.telegraph.co.uk/news/2018/12/06/ Q Does an adult need to be present for child
having the opportunity to make contact
(3)
ones that were regularly seen by GPs.
out and about to talk to people in Force about But she also wants colleagues to get directly their local Buddy. Fortunately, there is a solution. Care on one-10-patients-waits-3-weeks-see-gp-new-figures-show/ consultations?
- 6.12.18)
this.” involved in two more peer support Welfare liaison officers will be part of a by payroll deduction. A Yes, if considered necessary.
for partners:
Demand allows all our Group Insurance
To build on progress to date, Lorraine is programmes – WMP Buddies and welfare more structured peer support system and will Scheme members and eligible dependants (3) Source: Primary Care Foundation Q At what age will cover for my children
(https://fullfact.org/health/are-patients-going-e-instead-
now looking at the peer support offered liaison officers. www.polfed.org/westmids to arrange an appointment 24/7 with a GMC gps/ 31.1.17) cease?
primarily support those involved in a serious
Force-wide. There are plans to increase the WMP buddies will provide wellbeing grievance, disciplinary or investigation. ...isn’t it time you joined? A At 21 or 25 if still in full-time education.
“ * Terms and conditions apply. Full details are available from the Federation or George Burrows. Contact the Federation office for details or visit be country appropriate?
Or call us on: 0121 752 4900
All officers and staff willing to take up the

Q If accessed outside of the UK will advice
There is a communications plan in place
peer support roles, just need to contact
Lorraine, including the role they are
A Yes, GP recommendations will reflect
to ensure that we spread the news about
interested in and a simple application form
where you are at the time.
**Premium correct at 1 January 2019.
will be sent out. Full training will be given to
our website: www.polfed.org/westmids
our trauma support work and the team
The breakdown cover is arranged by George Burrows. West Midlands Police Federation is an Appointed Representative
of Arthur J. Gallagher Insurance Brokers Limited, and George Burrows is a trading name of Arthur

Lorraine is also working with external
J. Gallagher Insurance Brokers Limited, which is authorised and regulated by the Financial Conduct Authority.
are going out and about to talk to people successful applicants.
Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow G2 7AT. Registered in Scotland.
providers regarding online support (through
Company Number: SC108909 www.ajg.com/uk
personal IT systems) via the ‘Back-up Buddy’
in the Force about this. Provided by RAC Motoring Services Registered No 01424399 and/or RAC Insurance Ltd. Registered No 2355834. In association with West Midlands Police Federation is an Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited, which is authorised and
and ‘Resilient Me’ packages which will enable
regulated by the Financial Conduct Authorty. Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow G2 7AT.
people to access support and develop their
Registered in England; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services Registered in Scotland. Company Number: SC108909 www.ajg.com/uk
is authorised and regulated by the Financial Conduct Authority. RAC Insurance Ltd is authorised by the Prudential GP on Demand is provided by Teladoc Health, Inc. Teladoc, Inc is a telemedicine company that uses telephone and videoconferencing
good mental health in a non-work
technology to provide on-demand remote medical care via mobile devices, the internet, video and phone. www.teladoc.com FP886-2019
Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Exp. 20.08.2020
environment.
GB1501/FP840-2018/V1
26 federation October/November 2019 www.polfed.org/westmids www.polfed.org/westmids federation October/November 2019 27
“