Page 4 - E-Modul Penanganan Guest Laundry

Daftar Isi

Petunjuk Penggunaan E-Modul Bagi Dosen Dan Mahasiswa ............................................................ i

Kata Pengantar ...................................................................................................................................... ii

Daftar Isi ................................................................................................................................................ iii

Daftar Tabel ........................................................................................................................................... v

Daftar Gambar ...................................................................................................................................... vi

Tinjauan Mata Kuliah ......................................................................................................................... vii

Deskripsi Mata Kuliah ....................................................................................................................... vii

Capaian Pembelajaran Lulusan (CPL) ............................................................................................... vii

Capaian Pembelajaran Mata Kuliah (CPMK) ..................................................................................... ix

Pokok Bahasan Guest Laundry ............................................................................................................ x

Penanganan Guest Laundry Hotel ........................................................................................................ 1

Jenis Layanan Guest Laundry ............................................................................................................... 2

A. Berdasarkan Teknik Penanganan Yang Dibutuhkan .................................................................... 2

B. Berdasarkan Asal Objek Pencucian .............................................................................................. 3

C. Berdasarkan Waktu Pengambilan dan Pengembalian Objek Pencucian ..................................... 3

Menerima Guest Laundry ...................................................................................................................... 5

A. Prosedur Pengambilan / Pick Up Guest Laundry (In Side Laundry) ............................................ 5

a. Tamu Menelpon Departemen Laundry (Order Taker) ............................................................. 5

b. Tamu Menyerahkan Objek Cucian Kepada Room Attendant ................................................... 7

c. Tamu Menyerahkan Objek Cucian Langsung Ke Valet Pada Saat Stripping ........................... 7

d. Valet Menerima Informasi Guest Laundry, Namun Tidak Ada Tamu di Kamar
(Melalui Laundry Service Tag). ................................................................................................. 10

B. Penerimaan Cucian Tamu Dari Luar Hotel (Out Side Laundry) ................................................ 10

Pencatatan dan Penetapan Biaya Guest Laundry ............................................................................. 12

iii