Page 5 - E-Modul Penanganan Guest Laundry

Prosedur Penanganan dan Jenis Objek Guest Laundry ................................................................... 16

A. Penanganan Pakaian Tamu Dengan Laundry Normal ................................................................ 16

B. Pencucian Pakaian Tamu Dengan Treatment Khusus ................................................................ 20

D. Dry Cleaning ............................................................................................................................... 21

F. Jenis-Jenis Objek Pencucian Guest Laundry .............................................................................. 25

Tindak Lanjut Layanan Laundry Untuk Tamu Hotel...................................................................... 27

A. Prosedur Pengantaran (Delivery) Pakaian Tamu Hotel (guest laundry/in side laundry) ............ 27

B. Prosedur Pengembalian Cucian Tamu Dari Luar Hotel (Out Side Laundry) ............................. 30

Proses Administrasi Hasil Pencucian Guest Laundry ....................................................................... 32

Prosedur Penanganan Keluhan Tamu Atas Objek Pencucian ........................................................ 35

Formulir-Formulir yang Digunakan Pada Proses Penanganan Guest Laundry ........................... 40

Daftar Pustaka ..................................................................................................................................... 46

Glosarium ............................................................................................................................................. 47

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