Page 80 - Making Instruction Work

chap 6 3/4/97 4:14 PM Page 68

68 making instruction work

Example #2: This flowchart shows the steps followed
when conducting a performance analysis.

Figure 6.4 Performance Analysis
When initiated? Someone’s performance is less
than adequate.

What’s the Problem? Whose Performance A Skill Deficiency? NO/
is Concerning You
Genuine
NOT SURE
YES
Describe
Discrepancy
Is It Worth Solving? Pursuing? NO Done NO The Past?
Worth
Did It In
YES
Expectations NO Clarify YES Used YES Provide Do They Already Know How?
Clear? Expectations Often? Feedback
YES NO
Provide
Provide
Resources
Practice
NO
Can We Apply Fast Fixes? Quality Visible? NO Provide
Resources
Adequate?
YES
Performance
YES Feedback Can Task Be YES
Made Easier? Simplify
Task
Problem
Sufficiently YES Done
Solved? NO
NO
Any Other YES Remove
Obstacles? Obstacles
Is Desired
Remove
Performance YES Punishment
Punishing? NO Are There More Clues?
NO Person NO Replace
Has Potential
To Change? Person
Are Consequences Appropriate? Consequences NO Rearrange Train
Is Poor
Remove
YES
Performance
Rewards
Rewarding?
YES
NO
Are
Performance
Provide/
Used Effectively?
YES Consequences
Select Draft Implement
Problem NO TO Calculate Best Action and
Sufficiently Solved? Costs Solution(s) Plan Monitor
A Select And Implement Solutions
YES
Done
© 1997 The Center for Effective Performance
Copyright © 2012, Mager Associates, Inc.
When terminated? Cause(s) and remedies have been
identified.