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chap 6  3/4/97 4:14 PM  Page 69




                                        task analysis                       69


                 Example #3: Here is a flowchart showing the key steps in
                 conducting a task analysis when the information is to be
                 obtained from a subject-matter specialist.

                 Figure 6.5         Conduct Task Analysis
                 When initiated?    The details of competent task per-
                                    formance need to be described.




                       Receive
                      assignment
                                                       YES   More tasks
                                                             to analyze?
                        Locate
                    subject specialist                        NO
                                                              Express
                                                             appreciation
                         Can
                       specialist  NO    Schedule
                      participate      interview time
                        now?                                   Return
                                                              to office
                      YES
                        Derive                                 Refine
                       task list                              analysis
                                                             documents
                      Test list for
                     completeness
                                                                New      NO
                                                             questions?
                         List     NO     Ask about           YES
                       complete?       remaining tasks
                                                           Question source
                                                              by phone
                      YES
                       Are any    YES   Clarify with          Complete
                      tasks fuzzy?      goal analysis       documentation
                       NO
                                                               Done
                        Select
                         task
                      Observe and
                       question

                        Draft
                       flowchart



                 When terminated? All key actions and decisions are
                                      described in the sequence in which they
                                      are performed.
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