Page 12 - CPC Behavioral Healthcare 2022 - 2023 Benefits Guide

YOUR BENEFITS ADVOCATE

CPC Behavioral Healthcare provides access to an Employee Benefit Advocate through our relationship with
Willis Towers Watson. Direct Path realizes that the average person finds health care and insurance
frustrating, complicated, intimidating and, of course, more and more expensive. Direct Path was formed to
provide assistance to CPC employees and their family members with all types of questions and concerns
they may have.

Direct Path is there for our participants to resolve benefit questions; claim and billing issues; coordinate
appeals; researching in-network physicians/facilities; educate members about the cost impact of their
choices; review benefits for specific health care tests and procedures.

Call 1-800-640-1898 or email your questions to advocate@directpathhealth.com to access the Direct Path
program.

Here’s why:

It’s Confidential. Let this be your first stop for answers to your questions

Longer hours than our insurance companies, so you can call from home if you wish.
Monday - Friday 8am -9pm ET, Saturday 9am - 2pm ET

Se habla español

Direct Path can help you compare the cost and quality for any planned procedure, and identify lower cost
options in an area.

Average call answer time is just 6 seconds, with no phone tree to prompt through. If you enjoyed your
experience with an Advocate, you can request the same Advocate with each new request.

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