Page 11 - Impact XM Canada Benefits Guide 2023
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How to Make a Claim
Out-of-country claims
You must submit your out-of-country emergency expenses as soon as possible after the expense is
incurred. Access GroupNet to obtain a personalized claim. You must also obtain the Government
Assignment form, and residents of British Columbia, Quebec and Newfoundland & Labrador must also
obtain the Special Government Claim form. The Canada Life Life Out-of-Country Claims Department
will forward the appropriate government forms to your attention when required.
Paramedical services and Visioncare
These claims may be submitted online. You must be registered with GroupNet; claims must be
submitted no later than 6 months after the expense is incurred.
All other Healthcare claims
Access GroupNet for Plan Members to obtain a personalized claim form. Complete this form making
sure it shows all required information.
Long term disability
disability.
Please contact your human resources representative to initiate the claims process upon your date of
To submit your claim online, visit the following link
https://gwl.greatwestlife.com/climsMyLogin
Contact Information
Plan Provider Phone Numbers Website
Medical, Dental, Vision, Life
Insurance, AD&D, and Long Term Canada Life 1-800-975-9777 https://www.canadalife.com/
Disability
Claim Submission 1-800-975-9777 https://gwl.greatwestlife.com/climsMyLogin
Canada Life
Employee Assistance Plan Lifeworks 1-877-207-8833 www.lifeworks.com
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