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PALLET SPECIFICATION - continued PALLET SPECIFICATION - continued

• document PLUS addi�onal copies are supplied by the Customer to enable The Carrier to return The Customer is obliged to ensure that all its Consignors and Consignee’s comply with the Carrier’s
suchdocuments. Issue Repor�ng Procedure.
• It shall not be the obliga�on of the Carrier or its representa�ves to check quan��es loaded
anddelivered at the loading and delivery points or the contents of the pallet. The Carrier’s No claim will be considered if the Customer, Consignor and Consignee do not sign the Carrier’s
undertaking shall be limited to transport a shrink-wrapped pallet. LMC Express (Pty) Ltd accepts no Proof of Delivery and endorse on the Carrier’s Proof of Delivery regarding any issues i.e. damages
liability for the number of cartons and / or boxes and / or containers etc. within the framework of a and / or shortages and / or product temperature devia�ons and / or product returns.
palle�sed consignment.
• LMC Express (Pty) Ltd wishes to stress that a clear wri�en full name and signature must be entered No claims will be considered if the Customer, Consignor and Consignee do not complete the
by the Consignee (Receiver) on the LMC Express (Pty) Ltd Waybill upon delivery to all Consignee’s. relevant documenta�on and / or do not complete the relevant documenta�on to the Carrier’s
specifica�on.
1.5 Customer Communica�on:

LMC Express (Pty) Ltd accepts not responsibility for mistakes on bookings for consignment if the The Customer is obliged to comply with all the condi�ons as stated on the relevant document(s) in
booking has not been made on the LMC Express Portal. order to qualify for considera�on of a credit request to the Carrier.
It is the duty of the Customer to ensure that all contact details are correct on the LMC Express
System. It is important to have correct contact details to whom invoices, rate adjustments, booking
confirma�ons must be sent to.
It is the duty of the Customer to ensure that the Consignor (Dispatching Warehouse) and Consignee
(Receiving Warehouse) details are correct. Please note that the e-mail address for the Consignor
and Consignee is used to email LMC Express Booking Confirma�ons.
All correc�ons can be made on the LMC Express Portal.
LMC Express (Pty) Ltd accepts no responsibility for any mistakes if the above are not adhered to.

1.6 Claims
The Customer shall be en�tled to report damages, shortages, product temperature devia�ons and
product returns as follows: No claim will be considered if the relevant procedure, as stated per
report, has not been followed.

No claim for shortages will be considered for deliveries to Distribu�on Centres. We strongly
recommend that Consignors strap all their pallets in a crisscross manner with custom made tape
prior to handing pallets over to LMC Express (Pty) Ltd.

The Carrier’s drivers shall be issued with repor�ng documents which the Customer must complete
to report damages and / or shortages and / or product temperature devia�ons and / or product
returns. (Alterna�vely, request that The Carrier e-mails / faxes the applicable document to the
Customer.)

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