Page 18 - Apollo Book complete

Clinical Apollo Consultants’
2019 Telemedicine CSR Academics Recognition Research
Excellence Homecare Achievements

Percentage compliance to minimum content of medical records on closed audits, Apollo Hospitals J
100
90
80
70
60
50
40

ACE Platform (ACEP) Operation theatre services

CSSD services
ACE Platform (ACEP) is a standardized tool
Duty Medical Officer (MBBS) at night
formulated by Apollo Hospitals, to share the best
practices for clinical excellence and quality Registered nurses
improvement for the benefit of the other healthcare
24 hours emergency services
providers outside the Apollo Hospitals Group.

The initiative is pro-bono and is aimed at enhancement Quality Teams Activities at Apollo
of the quality of healthcare delivered across India.
Hospitals
The ACE platform can be used by any hospital across
Quality improvement at Apollo Hospitals aims at
the country to drive quality improvement, patient
enhancing safety, effectiveness and efficiency so as to
safety and better clinical outcomes. ACEP comprises
deliver excellent patient care along with best clinical
of important indicator sets for monitoring quality and
clinical excellence along with policies which deal with outcomes. It is an ongoing process that helps to
the core processes in patient care. continually innovate and evolve the care delivery
process through service excellence and patient safety,
Policies and indicators sets for implementation along with the focus on improving outcomes. The challenge
with training material are shared with the affiliated is to get better each year.
hospitals. The Quality Improvement Program documents and
reviews the current performance to clearly see the
Over 60 hospitals outside the Apollo Hospitals Group
targeted areas for improvement and chart progress.
have so far implemented ACEP through affiliation and
All hospital employees are required to participate in
have consistently improved the implementation of
ongoing and systematic quality improvement efforts.
quality in their respective hospitals.
The following were the Quality activities at a glance
Criteria for inclusion of hospitals (outside for the year 2019:
Apollo Hospitals Group) for ACE Platform
Competency Development
Bed strength 15 beds or more
Laboratory services • Four workshops, seven webinars and two focused
training sessions were conducted on various topics
Radiology services
of patient safety for the benefit of the Quality
Fully equipped ICU with ventilator Teams within as well as out of the Apollo Hospitals.

17