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How can I

identify the
status of my Here is the type of statuses for your awareness.

request?
• Draft: This means that the request has not been forwarded to
Supply Chain for Processing
• Submitted: The ticket has been sent to SC Queue for a PO request

• RFI: The Supply Chain Team has sent back the request to ask for
more information if they need clarity with the request and BOM
details.
• Quote Requested - to be renamed as Awaiting quote approval:
This means that the Lead Engineer is currently reviewing the quote
and they will either approve or reject it.
• PO Undergoing Approval: The PR has been submitted in Coupa

and the budget is being approved.
• PO Issued: The PO has been issued and has been sent to suppliers
for processing.
• Invoiced: The invoice has been created against the PO and

Delivery in Full: The goods/services have taken place.
How do I know
if the goods are

on their way? The Supply Chain Team are in touch with the supplier on a
weekly basis (or more frequent if required) to obtain estimated

time of delivery. We will update your request with the estimated
date of delivery, along with that, an Equinix Inbound Shipment
ticket will be created for you so you will no longer be required to
access the Internal Equinix Customer Portal to do so. Once the
package has arrived, the materials will be delivered to the
designated cage if needed and the status of your

request will be update to “Delivered in Full” so you will be
aware that your request has been fulfilled.

What if I have
an issue with
my request,
The Supply Chain tool has an escalate button, see diagram overleaf!
who do I reach

out to?