Page 4 - Supply Chain Training Tool - Announcement v2

What if I have an issue with my request, who should I reach out?

The Supply Chain tool has an escalate button, here is a SAMPLE.

Once you selected the “Escalate”, there’s a pop-up box
where you can provide a brief message on why you want
to escalate it.

It will trigger an escalation email to the team address. Alternatively, you can also reach out to Vijal
Shah or Kristine Faris if your request needs a special attention. Please feel free to send us an
email at gn-sc@equinix.com if you have queries or any additional questions relating to your orders. Our
team is available during late APAC until early AMER business hours along with the EMEA day.

ATTENTION!

Lead Engineers and Managers as Approvers,

The final quotation will be sent to you once available. It is your responsibility to review the goods and
services that has been added. If you are done checking and everything looks accurate, you will need to
approve it or reject otherwise by hitting the “Reject” button. Add notes for instructions and next steps as
needed. Please note that you are approving, checking the Quote and localisation that
is required e.g. power cables along with SKU’'s and quantities.

WHAT’S NEXT?

The Supply Chain Team expands its job description as we move towards the “Internal Order” side of the
business.

The team will start processing Network Ports but will also specialize Space, Power & Cross Connects for
Equinix.

Process flows

We are working on the process flows for R&M, monthly and annual subscriptions, contingent worker, and
connectivity. In the meantime, here is the standard flow chart available for “Goods” along with this written
document as a guide.