Page 7 - Ventura Foods | Leave Of Absence | Employee Procedures

3 Ways to Contact
The Standard Insurance Company
1. Live Intake
The Standard has a dedicated Absence Management Service Center Intake team available weekdays between 5am - 5pm PST
• Spanish-speaking agents and interpreter services are available
2. IVR
Employees with existing leaves can call The Standard’s Intelligent Voice Recognition system (IVR) 24/7 to:
• Add more time to an existing leave • Check claim status
3. Web Intake
800-232-3146
INTAKE... What Is It?
Intake is a term used in the insurance industry to describe the process of collecting your data, forms and other key pieces of information required to begin a Leave
of Absence request claim.
You have 24-hour access to The Standard’s mobile-optimized Absence Portal. Here’s what you can do:
• Initiate a leave of absence
• Check leave balances
• Check the status of a leave
• Request more time to an existing leave
standard.com/absence
Note: First-time users will need to create an account. The webpage has a step-by-step guide on how to do this.
After your initial intake, you will be assigned a Leave number. Always use your Leave number to identify yourself when contacting The Standard.
Ventura Foods | Team Members Leave of Absence Guide 7