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Delivering financial education
SELF SERVICE FOR SAVERS
The Civil Aviation Authority is the corporation which oversees and regulates civil aviation within the United Kingdom As part of a a a a long-term digital engagement project the Civil Aviation Authority Pension Scheme (CAAPS) Trustees wanted to enhance their online member experience and create a a a fully personalized self-service member website Incorporating existing and self-service functionality we built a a a a a platform with a a a a a brand new look structure and and tone focusing on
on
enhanced user experience Members can access real-time information about their pension including viewing benefits running calculations and updating personal details as as well as as making beneficiary nominations and accessing duplicate P60s This solution allows the admin team to focus on
on
delivering high-quality service while members take care of basic tasks themselves