Page 21 - FBL AR 2019-20
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Corporate   Statutory  FinanCial
                                                                                        overview  StatementS  StatementS






















            Maximise productivity             Customer adjacency                 Processes
            At Fermenta, we believe that long-term   At Fermenta, we believe that in a business   At Fermenta, we are a process-driven
            competitiveness is influenced not as   where we are located in one country but   Company that invested in SAP as a
            much by the physical backbone we may   need to service customers across more   technology backbone when it was still a
            have invested in, as much by the people   than 50 countries, success is derived from   relatively small Company. The Company’s
            infrastructure we would have nurtured. As   emotional proximity. We seek to work with   business is driven by SOPs, enhancing
            an extension of this conviction, we recruit   like-minded knowledge-driven customers   predictability in functional outcomes, the
            with care; we orient employees around   who value quality over everything. We   basis of business sustainability.
            our DNA, train extensively, empower   engage with these customers continuously
            extensively, appraise periodically and chart   through modern communication tools
            out career growth, resulting in superior   and physical visits. This adjacency – almost
            retention and the ability to do more with   as if we represent an extension of the
            less.                             customer’s premises – lies at the core of
                                              our enduring relationships.







            Financial hygiene                 HSE

            At Fermenta, we present accounts that can   At Fermenta, we believe that the most
            be trusted. We appointed a global auditor,   successful companies are also the safest.
            counted among the largest four, to audit   The result is that the Company invested
            our accounts, enhancing the credibility of   in the highest standards of health, safety
            our financial reporting           and environment integrity. This ensures
                                              that the Company’s operations are safe for
                                              employees, community and society.


























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