Page 40 - COMMUNITY PHARMACY PRACTICE
P. 40

02/04/2024

Problem solving model                           84
(systematic approach)
                                                   NEXT
 The basic steps used in the comprehensive         LECTURE
 problem solving model are as follows:

 1. Gather  2. Perform  3. Prepare  4. Educate        5.
informatio  assessme        and          the     Evaluate
                                                  patient
      n       nt and    implement     patient.  outcomes.
               triage     a plan.

84

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     The possible reasons for referral for further advice include:
     • ‘danger’ or ‘red flag’ signs or symptoms
     • incomplete information (e.g. a ear condition where the ear

       has not been examined)
     • duration or recurrence of symptoms
     • Failed medication (or ADR)
     • Patient-specific factors (age,..)

85

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