Page 5 - Bhatia Citizen Account Manager Project
P. 5
Customer
Service The Challenge
Follow-Up Dear Ms. Bhatia, I have been extremely
dissatisfied with Remote Year this month. I
booked a spot at the Kyrgyzstan Citizen House a
few days ago, but I just checked my flight and
Please respond to the it’s going to be too expensive to get there. I
know you have a 24 hour refund policy, but I
following email and list
shouldn’t get punished for booking early and
follow up steps you being an early promoter for you. I will blast
Remote Year publicly if you don’t refund me
would take to bring
the money now. Please confirm an immediate
resolution to the refund or I’ll also pull in my lawyer.”
situation.
Citizen Account Manager Project | Pamela Bhatia
5
