Page 6 - Bhatia Citizen Account Manager Project

Customer The Response

Dear Customer: I’m sorry you are disappointed in the cancellation conditions

Service of your agreement with Remote Work. The Kyrgyzstan Citizen’s House is a

beautiful property with much to offer on your travel journey. As noted on the

day you signed the disclaimer, cancellations after 24 hours would be
Follow-Up charged at full rate. I am sending you the disclaimer and your

acknowledgement of the document in the event you were unaware of the

terms you agreed to.

If you wish to appeal this decision, please gather all supporting
Please respond to the
documentation you may have regarding the unusual circumstances you

email and list follow were faced with which left you no option but to cancel. Once the

documentation is received, I can escalate your request to my manager.
up steps you would

take to bring resolution At Remote Work, we strive to ensure 100% customer satisfaction, and hope

you understand the terms and conditions which we must adhere to.
to the situation.

Warm Regards, Pamela Bhatia

Citizen Account Manager Project | Pamela Bhatia

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