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BSA Member
Espresso Staff recruitment is
challenging, training is costly,
machines are and retention is difficult. When

you ask most baristas about
rising to the their plans, they often express

a desire to open their own
challenges establishments, which means

they are not likely to stay long-
term. Consequently, the cycle
The machines can serve as begins anew.
self-service options if needed
or as a served option, allowing In summary, automation can
the "barista" more time to streamline operations, reduce
engage with customers or costs, and improve quality,
even eliminating the need for a despite rising prices. Our
staff member entirely in the automated systems are
case of self-service. designed to provide precision
and consistency, making it
The barista's role in the easier for operators to navigate
coffee-making process is the challenges of a competitive

streamlined, as the machine and cost-sensitive market.
manages this entirely. This
diminishes the necessity for As the market evolves, we're
highly skilled baristas, allowing committed to staying ahead of
the team to concentrate on trends and ensuring our
enhancing the customer solutions remain relevant,
experience. efficient, and cost-effective.

www.beveragestandardsassociation.co.uk JANUARY/FEBRUARY. 2025 | ISSUE 40