Page 3 - Drive Wise

FAQs (continued)
Does this device drain my battery? What if the device is defective and records device. You’ll be notified in advance if we
The device has a sleep mode that reduces faulty data about my driving? plan to change the data we use to evaluate
the draw on the battery to a very small We’ll do everything we can to catch a your driving.
amount—comparable to the voltage used by defective device as quickly as possible and
your car’s clock. The effect on battery power take steps with you to remedy any problems. Who sees my Drivewise data?
is negligible. However, Allstate would We will eliminate defective data from your Your driving information can be seen by
suggest that you follow your vehicle record if we determine that it is the result you, your Allstate agency and customer
manufacturer’s recommendations regarding of faulty device operation. service representatives who help service
long-term storage. Manufacturers generally your policy at 1-800-ALLSTATE (1-800-255-
recommend starting the engine and driving a Changes to Enrolled Vehicles 7828). Additionally, the Drivewise Customer
few miles every few months. Team and specialized Allstate agency
Can I move the Drivewise device from one support personnel are able to access your
If I install this device, will it negate vehicle to another, depending on which one Drivewise data, if the need arises.
my warranty? I am driving?
Your vehicle warranty should not be negated No. When you enroll a vehicle, you must
by the use of this device. Please see the FTC have the device installed in that vehicle for
Consumer Alert article #0138—Auto the duration of your enrollment in the
Warranties & Routine Maintenance for more program. Contact your Allstate agency or
information. 1-800-ALLSTATE (1-800-255-7828) to
enroll additional vehicles in the program.
In the event that Allstate is notified that a
manufacturer has denied a request for What if I replace my current car with a
warranty work due to the use of a Drivewise new vehicle? Can I move the device to
device, we will conduct our own investigation my new vehicle?
and analysis of the device. If the device is
Yes, you can install your device in a
proven defective through testing, we will take
replacement vehicle. Contact your Allstate
appropriate steps to assist the customer in
agency or 1-800-ALLSTATE (1-800-255-
resolving the issue.
7828) and have them replace your old
vehicle with the new one. Once the new car
What if something happens to my electrical
is enrolled in Drivewise, you’ll have 14 days
system after I install the device?
to move the device into your new vehicle.
Devices connected to your OBD-II port
should not interfere with the proper What should I do with the Drivewise
operation of your vehicle’s electronic system. device if I sell a vehicle and I’m not going
If the problem occurs only when the device is to replace it?
plugged in, please contact the Drivewise We’d ask for your cooperation in returning
Customer Team.
the Drivewise device to us at no cost to you.
We will provide you with a postage-paid
What if my car is in for repairs for an shipping label to return your device.
extended period of time? How does this
affect my discount?
Your Privacy
The discount rules specify a minimum
number of days of device operation for What information does Drivewise collect?
you to earn a Performance Rating. If the The device collects data that can help us
device isn’t installed and operating for evaluate your driving risk. All of the data we
the minimum number of days, you will collect in order to calculate your
not earn a Performance Rating Discount Performance Rating can be viewed on the
for that policy cycle. customer website or mobile application.
View the full list of data collected by the
de vice. We do not collect GPS from the

Feature is optional. Subject to terms, conditions and availability. Your savings will vary. Discount applies to major coverages only. 10% or more discount varies by state and applies to first
policy period only. Allstate Fire and Casualty Insurance Company and its affiliates: Northbrook, IL.
©2013 Allstate Insurance Company. allstate.com 08/13
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