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Easily manage your account
Become a member today:
1. Go to ColonialLife.com and click Register in
the upper-right corner.
2. After choosing Plan Administrator, fill out the
request form and click Submit.
3. For assistance, please call 1-800-256-7004 or email
MyAccountAdministration@ColonialLife.com.
Learn more
Take a self-guided tour when it suits
your schedule. Just visit the plan
administrator website and go to the
Getting Started box on the home page.
Contact Us
While we offer the speed and convenience of
online services, we understand that sometimes
there’s no substitution for a personal conversation.
Experienced specialists are available to help
you between 8 a.m. and 7 p.m. ET.
Contact 1-800-256-7004 or email us at
MyAccountAdministration@ ColonialLife.com.
at ColonialLife.com
Plan administrator services
As a plan administrator, you have a lot on your plate. ColonialLife.com
is here to help with tools and services that make it easier to do business
with us.
Here are the services you can access online:
Billing and payment
„ Receive an email when a new bill is posted online.
„ Download current bills or view a 12-month history of past bills.
„ Review and adjust policy and billing information. If you prefer,
you can submit your payroll deduction file, and we’ll do the rest.
„ Schedule or submit your payment through our secure online
payment service.
Employee administration
„ Update employees’ personal information.
„ Cancel or reinstate a policy.
„ Change tax status.
®
HRAnswersNow
Access this one-stop shop for quick answers to thousands of HR questions –
with explanations in easy-to-understand language.
Policyholder services
Your employees can manage their policies through ColonialLife.com. They can:
„ File claims online easily through our eClaims feature.
„ Check claim status and download claim forms.
„ Request claim benefit payments to be deposited directly into their
bank account.
„ View policy information.
For assistance, visit the policyholder section of our website or call 1-800-325-4368.
To join this site, employees can simply: Go to ColonialLife.com, click Register
in the upper-right corner and follow the instructions.
HRAnswersNow®, provided by CCH Inc., is available with select insurance offerings. Terms and availability of service are
subject to change. Services are not valid after coverage terminates. May not be available in all states. See your Colonial Life
benefits representative for details.
Insurance products are underwritten by Colonial Life & Accident Insurance Company.
©2017 Colonial Life & Accident Insurance Company. All rights reserved. Colonial Life is a
registered trademark and marketing brand of Colonial Life & Accident Insurance Company. 3-17 | 101551-4