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Easily manage your account
at ColonialLife.com
Plan administrator services
As a plan administrator, you have a lot on your plate. ColonialLife.com
is here to help with tools and services that make it easier to do business
with us.
Here are the services you can access online:
Billing and payment
Receive an email when a new bill is posted online.
Download current bills or view a 12-month history of past bills.
Review and adjust policy and billing information. If you prefer,
you can submit your payroll deduction file, and we’ll do the rest.
Schedule or submit your payment through our secure online
payment service.
Become a member today: Employee administration
Update employees’ personal information.
1. Go to ColonialLife.com and click Register in
the upper-right corner. Cancel or reinstate a policy.
2. After choosing Plan Administrator, fill out the Change tax status.
request form and click Submit. ®
3. For assistance, please call 1-800-256-7004 or email HRAnswersNow
MyAccountAdministration@ColonialLife.com. Access this one-stop shop for quick answers to thousands of HR questions –
with explanations in easy-to-understand language.
Learn more Policyholder services
Your employees can manage their policies through ColonialLife.com. They can:
Take a self-guided tour when it suits File claims online easily through our eClaims feature.
your schedule. Just visit the plan Check claim status and download claim forms.
administrator website and go to the Request claim benefit payments to be deposited directly into their
Getting Started box on the home page. bank account.
View policy information.
For assistance, visit the policyholder section of our website or call 1-800-325-4368.
Contact Us To join this site, employees can simply: Go to ColonialLife.com, click Register
in the upper-right corner and follow the instructions.
While we offer the speed and convenience of
online services, we understand that sometimes
there’s no substitution for a personal conversation.
HRAnswersNow®, provided by CCH Inc., is available with select insurance offerings. Terms and availability of service are
Experienced specialists are available to help subject to change. Services are not valid after coverage terminates. May not be available in all states. See your Colonial Life
benefits representative for details.
you between 8 a.m. and 7 p.m. ET.
Contact 1-800-256-7004 or email us at Insurance products are underwritten by Colonial Life & Accident Insurance Company.
©2017 Colonial Life & Accident Insurance Company. All rights reserved. Colonial Life is a
MyAccountAdministration@ ColonialLife.com. registered trademark and marketing brand of Colonial Life & Accident Insurance Company. 3-17 | 101551-4