Page 3 - Buku Teori dan Praktik_Perkantoran
P. 3
Daftar Isi
Kata Pengantar................................................................................................................................. i
Daftar Isi........................................................................................................................................... ii
Daftar Materi.................................................................................................................................... v
BAB I. Pendahuluan........................................................................................................................ 1
A. Ruang lingkup administrasi perkantoran....................................................................... 1
B. Unsur-unsur administrasi perkantoran.......................................................................... 3
C. Prospek kerja administrasi perkantoran........................................................................ 4
BAB II. Mengetik Cepat dengan Komputer.................................................................................. 6
A. Mengenal papan ketik (Keyboard)................................................................................... 6
B. Cara menggunakan papan ketik (keyboard).................................................................. 8
C. Teknik menempatkan jari pada papan ketik.................................................................. 9
D. Jenis perhitungan kecepatan mengetik........................................................................... 10
E. Macam-macam aplikasi untuk melatih kecepatan mengetik....................................... 10
F. Cara mengoperasikan aplikasi typing master................................................................ 12
G. Soal latihan teori................................................................................................................ 17
H. Soal latihan praktik............................................................................................................ 19
I. Lembar jawaban teori........................................................................................................ 31
J. Kriteria penilaian praktik................................................................................................. 32
BAB III. Penanganan Telepon........................................................................................................ 33
A. Pengertian komunikasi melalui telepon......................................................................... 33
B. Peralatan dalam bertelepon.............................................................................................. 34
C. Etika penanganan telepon................................................................................................. 35
D. Langkah-langkah menerima panggilan telepon masuk............................................... 36
E. Langkah-langkah melakukan panggilan keluar............................................................. 36
F. Cara mencatat pesan telepon............................................................................................ 37
G. Soal latihan teori................................................................................................................ 38
H. Soal latihan praktik............................................................................................................ 40
I. Lembar jawaban teori........................................................................................................ 48
J. Kriteria penilaian praktik................................................................................................. 49
BAB IV. Surat-Menyurat................................................................................................................. 50
A. Tata naskah surat Bahasa Indonesia............................................................................... 50
B. Tata Naskah surat Bahasa Inggris.................................................................................... 64
C. Soal latihan teori................................................................................................................. 77
D. Soal latihan praktik............................................................................................................ 79
E. Lembar jawaban teori........................................................................................................ 96
F. Kriteria penilaian praktik.................................................................................................. 97
Teori dan Praktik Perkantoran ii
