Page 99 - Vibrant Living Scrapbook

Watch Out for “Turfdom”
Some household coordinators may not welcome input from professional leads and other staff, who, for their part, may not feel comfortable giving it.
What Works Well - Gentle Leading
Household coordinators and other leaders might consider posing a question as their initial approach to gain an “in” and resolve issues:
• “Is there anything I can do for you?”
• “Do you need activity ideas? Help with
behavior/end-of-life/family issues?”
• “How can I help?” rather than “Here’s
what you need to do.”
• “I heard a little bit about...can you tell
me more?”
Staff Learning Circle Questions
If willing, the respective professional leads could partake in a learning circle with each household’s staff to ask what is going well and what could be better.
“How can I help?”
“How can we grow in this area?”
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