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2.7 Technology Acceptance Model (TAM)

According to De Camargo Fiorini et al. (2018), the Technology Acceptance

Model (TAM) is an information systems theory that offers insights into how
to encourage individuals to accept and effectively utilize technology. TAM

posits that the acceptance of a computer system relies on two primary factors:
perceived usefulness and perceived ease of use. One of the model's

fundamental features is its emphasis on the perceptions of potential users. In

other words, even if the creator of a particular technology product believes in
its utility and user-friendliness, its acceptance among potential users depends

on whether these users share the same beliefs. The healthcare sector has
extensively applied TAM to gain a deeper understanding of technology

acceptance, especially in the context of Electronic Health Record (EHR)
systems, mobile health applications, telemedicine, and various other

information systems (Rahimi et al., 2018).

2.7.1 Perceive Usefulness (PU)

Perceived usefulness (PU) stands as a pivotal construct within the TAM, a

theoretical framework employed to elucidate and forecast individuals'
willingness to accept and engage with technology. This crucial concept

revolves around the extent to which an individual holds the belief that the

utilization of a specific technology will contribute to an enhancement in their
job performance or simplification of their daily life (Setiawan et al., 2023).

In essence, it reflects the perception that technology adoption can lead to
practical benefits and improved overall functioning. This construct forms the

cornerstone of TAM, providing a valuable lens through which to comprehend
individuals' attitudes and behaviours regarding technology adoption.

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