Page 3 - Fix-It-Right
P. 3
Fix-It-Right
The Fix-It-Right Process
Repair Support
Data Capture to • The effectiveness of the
Identify Root-Cause solution based on the
The Customer Voice information given
• Videos/Images Customer
• Customer questionnaire • Confirmation the Satisfaction
• Customer description of • GTS Health Check problem is fixed The outcome
fault • Snapshot & of the repair
Picoscope
• Qualify symptoms,
circumstances and customer • MM Diagnostic log
experience file
Job Card
• Customer Voice is
conveyed to dealer staff
• TA interviews customer
THE ACADEMY
