Page 4 - Fix-It-Right
P. 4

Fix-It-Right
        What do we need?

































       •    Voice of the customer                     •   How do you reproduce                       Conditions when problem                     Data capture
            What did THEY say?                            the fault?                                 occurs
                                                                                                                                                 •    Full health check inc. time
                                                      •   Confirmation YES/NO?                       •    Weather                                     stamp, save all data, snapshots
                                                                                                                                                      and operation history
       •    TA interview                                                                             •    Climate settings
                                                                                                                                                 •    Picoscope data if app.
                                                                                                     •    Specific road?
                                                                                                                                                 •    Good quality photographs and
                                                                                                     •    Uphill/turning etc.
                                                                                                                                                      video







      THE ACADEMY
   1   2   3   4   5   6   7   8   9