Page 195 - 2019 Technical NMT Hybrid4

HYBRID4 NMT – Multimedia (MM17) – Troubleshoot Companion
New Troubleshoot Support Concept:

 MM17 DCU with MEU reference book for the NMSC

 Interactive PDF using hyperlinks

 Will be published to TechDoc and will be available in multiple languages

 Collaboration between Denso Ten, Panasonic and Harman

Touch 2 with Go basic diagnostic flowchart 2/2
STEP 2 STEP 2 GO+ ONLY
VERIFIED PROBLEM VERIFIED PROBLEM
DETECTED IN DETECTED IN
VOICE
AM FM TMC GPS AUX NAVI RECOGNITION WI-FI
POSITION FUNCTIONS
Push the TALK
CHECK DTC CODES: SERVICE MENU FAILURE DIAGNOSIS  SYSTEM CHECK OR READ OUT WITH IT2/IT3/GTS Move vehicle in open sky in area button on the steering wheel
with good mobile reception for PUSH CAR + 3x ILLUMINATION ON/OFF TO ENTER
5 minutes DIAGNOSTIC MENU  FUNCTION CHECK/SETTINGS
DTC CODE PRESENT: CHECK REPAIR MANUAL (DTC DIAGNOSTIC CHARTS), NO DTC CODE PRESENT: CHECK REPAIR MANUAL (SYMPTOM TABLE NO  PANEL&STEERING SWITCH Locate the car within range of a
wireless network that broadcasts
CHARTS)  IF NO SOLUTION FOUND PROCEED BY USING THIS FLOWCHART Audible beep or an SSID
voice recognition PRESS TALK BUTTON ON THE STEERING SWITCH
screen pops-up AND CHECK IF RESULT IS:
SOLVED Do « Search for networks » in the
YES « PUSH SWITCH CHECK » «Connectivity» - «Wi-Fi» menu
YES Result = Pushed Pushed SW = 1
NO
GO UNIT Service menu 
TUNE TO VALID AM Receiving valid GPS time Function Check  Microphone
STATION
YES
RESULT OK NETWORK IS YES
SHOWN
YES NO
AM OK SOLVED DISCONNECT GO UNIT OK NO NO
YES
NO
CHECK WIRE
CHECK WIRE NO YES
HARNESS AND Function Check  MIC via HARNESS AND CHECK BT HARNESS BETWEEN
TOUCH 2 AND GO UNIT
CHECK ANTENNA, WIRE HARNESS, ANTENNA AMPLIFIER AND POWER TO BREAKOUT BOX TOUCH 2 SWITCHES
AMPLIFIER
Go to the GPS POSITION node
on page 1 step 1
SOLVED NO YES YES YES
YES OK TEST WITH KNOWN WORKING OK OK
DONOR GO UNIT
YES NO
TMC OK NO NO
AM/FM GO UNIT: SERVICE MENU  FUNCTION CHECK
OK SOLVED YES REPLACE
YES NO REPLACE SWITCHES / REPLACE BT
YES MICROPHONE/ SOLVED WIRE HARNESS WIRE HARNESS
NO WIRE HARNESS
In the navigation menu go to: NO NO
TRAFFIC MESSAGES  SETTINGS  REPLACE GPS
TMC RADIO STATION (push 2x) 
SELECT MANUAL  Wait 5 minutes RECEIVER CHECK WIRE HARNESS SOLVED SOLVED
TOUCH 2 AND GO UNIT
SOLVED Y-CONNCTION BETWEEN NO YES YES
YES NO
NO
YES Station name is
shown CHECK DTC CODES: SERVICE MENU FAILURE DIAGNOSIS
YES  SYSTEM CHECK OR READ OUT WITH IT2/IT3/GTS YES
NO SOLVED OK
DTC CODE PRESENT: CHECK REPAIR MANUAL (DTC
DIAGNOSTIC CHARTS), NO DTC CODE PRESENT: CHECK
NO
NO REPAIR MANUAL (SYMPTOM TABLE CHARTS)  IF NO NO
WHEN POSSIBLE SWAP WITH ANOTHER SOLUTION FOUND PROCEED BY USING THIS FLOWCHART
KNOWN GOOD GO UNIT TO VERIFY
REPLACE Y-
WIRE HARNESS
MAP IS SHOWN
NO
SOLVED
YES NO SOLVED
YES SOLVED YES YES NO
TOUCH 2 NEEDS REPAIR GO UNIT NEEDS REPAIR TOUCH 2 NEEDS REPAIR GO UNIT NEEDS REPAIR TOUCH 2 NEEDS REPAIR
86140-XXXXX 86840-XXXXX 86140-XXXXX 86840-XXXXX 86140-XXXXX
Touch 2 function Finished Revision: v1.0.0 v1.0.1 Fujitsu Ten 11.12.2013
Fujitsu Ten
19.02.2014
GO unit function v1.0.2 Fujitsu Ten 25.03.2014
GO+ unit function only PLEASE INCLUDE DTC CODES ON THE AROF v1.0.3 v1.0.4 Panasonic 01.04.2014
Fujitsu Ten
05.05.2014
Shared function v1.0.5 Fujitsu Ten 06.06.2014
Be sure that media (USB, iPOD, MP3, WMA, BT-phone, BTA-device) used for diagnostic purposes complies with the system’s specifications Page 2 of 6
MM13 MM17