Page 46 - 2024 Year In Review
P. 46

NEWLY APPOINTED                                                                                                        nps results                                            Check out the 2024 rolling leaders for


                                                                                                                              Net Promoter Scores are a critical
                                                                                                                              measure of overall service quality. Building  each league below:
       AFRA PRESIDENT:                                                                                                        on the success of 2023’s strong scores,                •  Region - Northern (68)

                                                                                                                              this year we have seen some excellent
                                                                                                                                                                                     •  Premiership - Brisbane (65)
                                                                                                                              results!
                                                                                                                                                                                     •  Championship - Gold Coast (79)
                                                                                                                                                                                     •  Regional - Albany (78)
                                                                                                                                                                                     •  Boutique - Port Hedland (93)























































                                           NICKI FRENCH









                      Congratulations to Nicki French, our Director of Moving                                                 GRACE RATES ‘EXCELLENT’ ON TRUSTPILOT
                      Services at Grace, for being appointed as the new President                                             Since launching in 2020, Grace has gathered over 1800 reviews on Trustpilot all
                      of the Australian Furniture Removers Association (AFRA).                                                while maintaining an ‘Excellent’ rating of 4.6. A big congratulations to everyone who
                                                                                                                              contributed to this remarkable achievement!
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