Page 47 - 2024 Year In Review
P. 47

NEWLY APPOINTED   nps results                                Check out the 2024 rolling leaders for


       Net Promoter Scores are a critical
       measure of overall service quality. Building  each league below:
 AFRA PRESIDENT:  on the success of 2023’s strong scores,     •  Region - Northern (68)

       this year we have seen some excellent
                                                              •  Premiership - Brisbane (65)
       results!
                                                              •  Championship - Gold Coast (79)
                                                              •  Regional - Albany (78)
                                                              •  Boutique - Port Hedland (93)























































 NICKI FRENCH









 Congratulations to Nicki French, our Director of Moving   GRACE RATES ‘EXCELLENT’ ON TRUSTPILOT
 Services at Grace, for being appointed as the new President   Since launching in 2020, Grace has gathered over 1800 reviews on Trustpilot all
 of the Australian Furniture Removers Association (AFRA).   while maintaining an ‘Excellent’ rating of 4.6. A big congratulations to everyone who
       contributed to this remarkable achievement!
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