Page 211 - KNJIGA SAŽETAKA
P. 211

INOVACIJE I IZAZOVI U OBRAZOVANJU I SESTRINSKOJ SKRBI - KNJIGA SAŽETAKA




               Verbal and Non-verbal Communication



               Communication is the process of exchanging information through an agreed system of signs,
               that  is,  the  process  of  sending  information  to  oneself  or  another  person.  We  divide
               communication into verbal and non-verbal communication. Communication in which words
               are communicated is called verbal communication, and the basic communication tool between
               people  is  language.  Non-verbal  communication  is  communication  without  words.
               Communication is impossible to avoid, precisely because of the way we communicate non-
               verbally. On the poster, we will show the division of the communication process, signs of verbal
               and  non-verbal  communication,  ways  of  communicating  with  the  patient  and  explain  the
               importance of verbal and non-verbal communication with the patient.


               Key  words:  communication,  verbal  communication,  non-verbal  communication,  gestures,
               body language





























































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