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Bibliographie
1. Irving, M. (2021). Five steps to handle a misunderstanding [En ligne]. Repéré à https://advancedbusinessabilities.com/5-steps-handle- misunderstanding/
2. Pattermore, C. (2021). 8 Steps to Better Communication Today [En ligne]. Repéré à https://psychcentral.com/health/steps-to-better- communication-today#practical-tips
3. Patel, D. (2021). 14 Proven Ways to Improve Your Communication Skills [En ligne]. Repéré à https://www.entrepreneur.com/article/ 300466
4. Shafir, H. (2021). What To Do If People Misunderstand You [En ligne]. Repéré à https://socialpronow.com/blog/people-misunderstand/
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