Page 47 - GBC spring 2015

Sound off!
FRom T e opeRaToRS
I always check references. I don’t call their neighbours, teachers, or relatives. I call previous employers. If they have worked in the golf industry, chances are I know their previous boss or am familiar enough to get a real honest reference. I am more concerned with work ethic, attitude, getting along with people, etc., than how experienced they are.
Once I offer the person a job and they accept the position, I feel the hard part is over. I give them a detailed employee manual with all the club’s policies and procedures as well as all the government regulations for health and safety, work place harassment, etc. I try to make them feel comfortable and at ease and explain to them how important training and communication are. I believe when new employees do something wrong, first it is usually because they were not trained enough or there was a communication breakdown. Employees will only be as good as the person training them is. Make sure whoever is training the
new employees does it the way you want it done - or do it Golf
The employee
Welcome Kit
For new hires, we go through their job description and briefly present them our “Employee Welcome Kit.” The Kit is the employee’s responsibility to read, understand & respect its content (policies, health & safety guidelines, procedures, work ethics, organisation chart, etc.) We walk them through the facility introducing personnel of all departments and then the training part of their position begins.
Claude Leclair, Owner & General Manager Club de Golf Casselview Golf & Country Club, Casselman, ON
yourself!
David DeCorso, General Manager
Victoria Park East & Valley Golf Clubs, Guelph, ON
Business Canada
Golf Business Canada wants
to hear from you! This is your opportunity to weigh in on how key issues in the golf industry impact your business. If you would like to share your thoughts please contact Shawn Hunter, Managing Editor,
at shunter@ngcoa.ca.
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