Page 70 - Portfolio_R.McG_2

She wants to get the train to Thurles
from Dublin for a d ay out but struggles
to use the machines. She is also
unfamiliar with the station so she
doesn’t know her w ay around.
Problem Statement

Holly O’Brien
Memory
Many older adults can find it difficult to navigate through unknown systems of Without Information Board Attention She is an elde ry woman with cogniti ve
decline, which affects her memo ry and
public transport, especially when their regular route is disturbed. Since their attention. She is going to a train station
to try and get to Thurles from Dublin but
cognitive skills worsen as they age, they are unable to be as independent as She arri ves at the She can’t find the tic ket She gets to the When she gets her tic ket She eventually gets Digital Literacy she struggles with t rying to n avigate
through the train station.
they would like and relying on family or other private transport may not always train station. machine and walks tickets machine and she does n’t know which onto the correct train
around for a while.
and makes her way to
platform to be on.
can’t use it.
be a viable option. her destination.

She must find out how She must ask It takes time for her to She gets lost t rying
to buy her tic kets and somebody for help. figure out what tic ket to find the platform
platform. to buy. and must ask another
person for help.

Hypothesis

With Information Board
Creating a system that reduces confusion around public transport will
significantly increase the use of public transport in the older generation. She arrives at the She sees signs for an She is easily able to She now knows how to She gets on her She knows where to go
This should encourage them to feel better about going into these train station. information point. follow the simple use the tic ket machine train and has a when getting off her
unfamiliar situations. Through understanding the user and their needs, we instructions of how to and where her platform stressless journe ey. stop so she can find the
find what she needs to
is located.
exit with ease.
can introduce public transport as an option for more than the current 10% know for her journ ey.
of older adults who use it.
She must find out She uses the floor
how to buy her tic kets path to find her w ay
and platform. to the machine.