Page 71 - Portfolio_R.McG_2

She wants to get the train to Thurles
from Dublin for a d ay out but struggles
to use the machines. She is also
unfamiliar with the station so she
doesn’t know her w ay around.
User Journey

Holly O’Brien
Memory
Without Information Board She is an elde ry woman with cogniti ve
decline, which affects her memo ry and
Attention
attention. She is going to a train station
to try and get to Thurles from Dublin but
she struggles with t rying to n avigate
Digital Literacy
She arri ves at the She can’t find the tic ket She gets to the When she gets her tic ket She eventually gets through the train station.
train station. machine and walks tickets machine and she does n’t know which onto the correct train
around for a while. can’t use it. platform to be on. and makes her way to
her destination.

She must find out how She must ask It takes time for her to She gets lost t rying
to buy her tic kets and somebody for help. figure out what tic ket to find the platform
platform. to buy. and must ask another
person for help.

With Information Board

She arrives at the She sees signs for an She is easily able to She now knows how to She gets on her She knows where to go
train station. information point. follow the simple use the tic ket machine train and has a when getting off her
instructions of how to and where her platform stressless journe ey. stop so she can find the
find what she needs to is located. exit with ease.
know for her journ ey.

She must find out She uses the floor
how to buy her tic kets path to find her w ay
and platform. to the machine.

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