Page 34 - Process book_Catherine_Byrne
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Struggles to find program                      Gives up due to difficulty
                                                                                                          Visits the LSP website.                       times or booking information.                  finding program information.




















                                                                                                   AWARENESS                 EXPLORATION             CONSIDERATION                 DECISION               PARTICIPATION





                                                                                                     apprehensive              overwhelmed             frustrated              annoyed               discouraged

















                                                                                           Looks for beginner friendly               Tries to find information on                  Attempts to compare programs
                                                                                           activities,hears abour LSP                available programs but is over-               but lacks key information (cost,
                                                                                           Programs                                  whelmed                                       times
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