Page 18 - Process Book A3_Giacomo Grech
P. 18
Outer Scenario User Scenario
Interaction Experience
Cause Key Findings Effect
Everyone comes in Overcrowded/
at the same time INSECURITY overpopulation puts a
regardless of lecture strain on the system
time
NO SPACE
Lack of parking spots, Clamping/illegal
stress and frustration UTILISATION parking occurs
Most users remain in NO TIME
campus despite no Continuation of no
lectures MANAGEMENT parking spots
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