Page 49 - Eve McCabe

USER JOURNEY

INTERACTIONS AND PINCH POINTS WHICH MAY CAUSE READMITIONS

01. Patient 02. Release Process
- Being monitored - Can be quick/ sudden
- Safe hands of professionals - A lot of information at once,

hard to retain.
- Intimidating to go home

04. Readmission 03. Home
- So many little questions lead - Little questions about Stress
to unsafe feeling. appointments, medication, Questioning
- Wanting to bring forward and symptoms. symptoms

appointments. Can feel you - Hard to translate complex
are lost in the system. info doctor gave. 1/4 patients
- Feeling unsupported or had increased care needs
unmonitored when still after discharge.
recovering can be stressful - No continued reasurance.
and lead to more illness. - Family find it hard to identify

- 1/5 patients reasons for
readmissions is due to stress.