Page 9 - Thomas Farrell

Out of Box Experience

Very
Good

Good

Average

Poor

Very
Poor

Initial Initial use Burning Myself Heat Wrap
observation Opening Box Initial viewing Cable Strap of Product Testing Product Using Heat Mat Turning Off
of Product
of packaging claims

Product shook Heat mat Confusion with Confusion on No clear indication Heat wrap was
in box was confusing buttons +/- which side of that back of prongs difficult to place
mat to use get hot and therfore around product
can burn user. and could be
Damage to Product was damaged No mention of potentially dangerous.
box exterior hair sprays to
stop hair burn
Product felt cheap

Main Problems
Packaging was damaged
Product is not the same colour as advertised
Product was damaged
Added instructions for heat mat needed and possible diagrams
No warnings to indicate back of handle gets hot