Page 17 - A-MAX IT Helpdesk Training Guide

iii. RoboForm

1. For Password Resets
a. Provide details on the Employee ID, Location, Carrier or Program the password reset is
required for.

2. Unable to find a Carrier or Location in RoboForm
a. Verify the version of RoboForm is up to date
i. Click on RoboForm Icon from your browser or desktop app
ii. Select Help
iii. Select About
b. If updating version does not solve this issue, Contact the Operations Department for
assistance.

Screenshots depict steps to verify RoboForm Version

Step 3: This will let
you know if you need
to update the version

Step 1: Click on the
RoboForm Icon,
Select Help

Step 2: Click on About

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