Page 18 - A-MAX IT Helpdesk Training Guide

3. Unable to login to RoboForm
a. Check that the date & time on your computer is up to date
b. Sync RoboForm
i. Close all browsers, including RoboForm app if it is open
ii. Re- open browser and hit the Sync button as shown in the image below

Screenshot below shows where to sync RoboForm

Step 1: Select Sync

4. Unable to see RoboForm in Internet Explorer browser
a. Right click on the browser window
b. Select RoboForm Toolbar
c. Select enable

Screenshots below display how to enable RoboForm in Internet Explorer

Step 1: Right Click in
this area

16