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68 • TLC—For the Workplace
Changes In Attitude
Let Your Smile Be ‘Heard’
Even when we wear masks, current and prospective guests will ‘hear’ the smile in a staff member’s voice over the phone. So, it is important to smile when answering a call and also when interacting with guests and co-workers in person. Expressing love and kindness at all times is the ultimate way to show that the staff is devoted to the high- est quality service.
Leave Your Personal Problems At Home
Although times may be stressful, we must leave our wor- ries and frustrations at the door when we exit our homes and come to work with a refreshed, positive perspective, as if we are appearing on the stage of life. When we are at work, the curtain rises, and we must be at our best—re- gardless of our inner thoughts or feelings. Everyone’s job is all about prioritizing and making the guests feel welcome. Of course, wearing masks makes the work more frustrat- ing than it used to be, but remember that an obstacle is nothing more than lack of focus—taking our eyes from the ultimate goal of accommodating guests to the utmost ex- tent, in a protective, safe environment.
Pay Close Attention to Your
Thoughts and Actions and Keep An Open Mind
Sometimes, it is difficult to look inside ourselves and find our human flaws. Because we are mere mortals, no one is perfect. However, by looking deep within our hearts, we can determine what aspects of ourselves God wants us to change. If co-workers or guests become upset or say some- thing that offends us, we must try not to take those state- ments personally, but instead, take a step back and wait before reacting. A negative reaction generates a negative