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66 • TLC—For the Workplace
The hospitality industry’s primary objective must be to protect themselves, their co-workers, and most of all, their guests, adhering to the philosophy that each per- son must treat everyone in the way they wish to be treated under these stressful conditions—and at all times. With this goal in mind, they strive to make their guests feel welcomed, embraced, and appreciated.
Here are some strategies for keeping the hotel environ- ment virus-free:
• Staff can creat video documentation of how hospi- tality protocols have changed in the aftermath of the pandemic. The videos can be streamed in all of the guests’ rooms via television and the Internet and explain all of the strategies designed for their guests’ and staff’s protection, along with vital CDC regulations.
• They must require all of their employees to engage in frequent handwashing (at least twenty-two sec- onds each time);
• Deploy hand-sanitizer at check-in and at all touch- points. (e.g., key cards, credit cards, room door han- dles, elevator buttons, etc.);
• Plexiglass shields remind staff and guests to remain at least six feet apart and prevent the transmission of human droplets from one person to another while they interact/communicate;
• Educate the staff to be mindful of social-distancing at all times, and to respectfully remind guests of the importance of this practice;
• When prospective guests call for reservations, in- form them of the practices and policies in the new