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Risk Factors

However, if the Company’s compliant management process is inefficiently that the Company is unable to assist or
solve the problems of the communities or there are miscommunications between the Company and the communities
which make the communities lack confidence or do not have any good relationship with the Company and it may lead
to resistance or demonstration to obstruct the Company’s operations.

Risk Impact
Resistance or demonstration of local communities will directly affect the Company’s business operations, both
new projects in Thailand and in foreign countries. Delay of project development or business expansion can impact to

reputation and attitude of the stakeholders towards the Company. It will have financial impacts from loss of business
opportunities and incur expense to mitigate such impacts.

Risk Management

Effective management on social and environmental complaints is an important matter that both the Company and
the stakeholders put emphasis to. Thus, the Company has increased communication channels for the local communities
to provide facts and to receive complaints systemically and improved complaint management process to make it better
and more efficiency by applying the international standard, ISO14001:2015, and responded to the compliant suitably
and on due time.

With regards to development of new project or business, the community relations and social responsibility working
group together with the parties responsible for the project will strictly comply with the relevant laws and regulations.
They will to the sites to survey opinions of the local communities and provide them beneficial information for making
decision about social and environmental impacts that the Company has thoroughly studied before operation every time.

In addition, the Company uplifted the engagement with the local communities through activities and projects which

could add values and shared values to the communities and the Company, and built understanding about the Company’s
business operations, trust, confidence and community engagement with the Company’s important stakeholders, i.e.,
communities and government entities who supervise the Company.

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