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Social Performance
The Company gives priority to social operations based on the principle of respect for human rights of stakeholders
throughout the value chain. The Company intends to have human resource management in line with current situation.
The Company also encourage the development of skills, knowledge and expertise of employees according to the occupation
and technology needed for work. Employees’ performance evaluation is clear and fair. In 2020, the employee turnover
rate is 11.2 percent, 1.5 percent drop from 2019, while the employee engagement score is 64 percent, 12 percent
increase from 2019.
Performance on Responsibility and Customer Care: Customer satisfaction for Amata City Industrial Estate Chonburi
is 72 percent, 2 percent increase from 2019 and for Amata City Industrial Estate Rayong is 71 percent, 1 percent
increase from 2019. For details on social performance, please see the 2020 Sustainability Report.
Performance on Responsibility and Customer Care
Customer satisfaction Customer satisfaction
for Amata City Industrial for Amata City Industrial
Estate Chonburi is Estate Rayong is
72% 71%
82 56-1 One Report 2020
