Page 8 - DDS the Scoop Newsletter January 2019
P. 8
DDS NEWSLETTER
Do You Know?
Below are the questions (with answers) that were received during the managers meeting.
1. Does the CDL require the physical address? 8. Where is the organ donation symbol
YES. located on the cards?
The organ donation symbol will be found at
2. If the signature isn't valid or good, can the the bottom middle of the card. A black heart
DDS user force a new one? followed by ORGAN DONOR will identify
Yes, and likewise with portraits. They can each card holder who chooses this option.
be redone while still on the screen as many
times as needed. 9. Is there a maximum number of Receipt/temp
licenses that can be printed?
3. When will training occur in the field and No
how long will it take?
Team members will be trained directly be- 10. At what point is an issuance considered a
fore their CSC launches the new system. fraud case?
More information will be shared when the The same general workflow/business pro-
schedule and curriculum is finalized. cesses that DDS follows now for Fraud will
apply when we transition to Gemalto.
4. When can the customer renew online to re-
ceive the new license? 11. What protects the temp license against
Online services will be one of the first meth- fraud?
ods to be transitioned to Gemalto and is The customer’s record will be updated to
expected to be converted in early April. reflect that the credential receipt has been
issued. Law Enforcement and DDS will be
5. Will cards have the gold star in the corner for able to confirm if the receipt is or is not le-
Real ID? gitimate.
All qualified applicants will receive a REAL
ID star in the upper right corner of the card; 12. Can DDS charge for additional temporary
however, this star will licenses?
be black. (example below) No. Georgia Statue sets the conditions and
fees for DL/ID licenses. There are currently
6. Will cards be shipping in the same cycle time no allowances in Georgia Statue to change
or faster? for additional credential receipts.
There should be no significant change in the
mailing timeframe. 13. How will the system or DDS user know if
more than one temp license is issued?
7. When the Receipt/temp license is issued it is The customer’s record will be updated to
paper, can they receive it via email? reflect that the credential receipt has been
Not at this time since email is an unsecure issued. DDS will be able to determine if more
method for passing Personal Identifiable than one credential receipt is issued.
Information (PII).
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