Page 3 - The Scoop Newsletter January 2020

THE SCOOP | JANUARY 2020

Managers Meeting

Emotional Intelligence

Conrad Norman is with the Learning and
Organizational Development Division of the
Department of Administrative Services (DOAS). He
is a certified consultant in a variety of leadership
development, personality and team effectiveness
assessment instruments.
When it comes to happiness and success in
life, emotional Intelligence is just as important
as intellectual ability! Emotional intelligence
(otherwise known as emotional quotient or EQ) is the ability to understand, use,
and manage your own emotions in positive ways to relieve stress, communicate
effectively, empathize with others, overcome challenges and defuse conflict. “Your
IQ affects only 20% of your work and professional success, but emotional intelligence
affects an 80%” Emotional intelligence can be trained/learned/improved. Those
with Increased emotional intelligence have: better family relationships better social
relations and communication; lower levels of anxiety symptoms and stress and
depression.

The DRIVES and Gemalto Teams also
attended the meeting to educate Managers
on the new systems.

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