Page 12 - DDS FY2020 Annual Report

DDS ACHIEVEMENTS

ANNUAL
REPORT
2020

Emergency Preparedness

DDS created and approved an official Business Continuity
Plan.
DDS updated and expanded the Pandemic Plan to include
the impact of the COVID-19 pandemic.

Reservations for all Services
Another process change that stemmed from Covid-19 is
the new option for customers to make appointments for all
services. They are not mandatory but recommended due
to the limited number of customers allowed inside at one
time, social distancing and other CDC recommended safety REAL ID
requirements.
The implementation deadline for Real
Contactless Road Tests ID has been extended until October 1,
Due to safety precautions, DDS instituted contactless road 2021. Georgia was already recognized
testing. To eliminate the need for a driver examiner to ride as a leader in implementing REAL ID
in the vehicle, a parent or responsible adult is required by enrolling 96.2% of over eight million
to accompany the applicant. The driver examiner gives cardholders. It is expected that less
instructions from points outside the vehicle. The test is than 20,000 of those on Georgia’s
completed on DDS property utilizing the same road skills driver history data base could be
testing as previously administered and exact scoring sheet. without a Real ID on October 1, 2021. At
that time, individuals will not be allowed
to clear TSA or enter a Federal building
Facilities using a non-compliant state-issued
driver’s license/ID Card. Real ID cards
DDS continuously works to improve the environment for our
Team Members and customers. show that the holder has presented
the required Homeland Security
information during their issuance
process and have a card marked with
a gold or black star in the righthand
corner.

Atlanta CSC: Glass partitions An aging security CDL Even Exchange
Added 18 new were installed in system was (Knowledge Test Waiver)
parking spaces; all CSCs and the replaced at each This program allows qualified military
$580,556 for land, Contact Center location with new drivers to be exempt from the
grading, & paving as part of the state-of-the-art knowledge test for obtaining a CDL.
COVID-19 Safety equipment. When used with the Military Skills Test
Initiative. Waiver, this allows a driver to exchange
a military license for a CDL, without
having to take any additional tests.

12 GEORGIA DEPARTMENT OF DRIVER SERVICES