Page 8 - DDS FY2020 Annual Report

DDS

ANNUAL
REPORT
2020

ACHIEVEMENTS

Response to COVID-19

DDS was one of a few State and Federal Agencies encourages all customers to use our Online Services
to continue to serve customers in person during or the DDS 2 GO Mobile App during this emergency
the initial Emergency Period. Governor Brian Kemp period.
declared a State of Emergency on March 14, and DDS is taking the following measures to help prevent/
for less than 10 days, customer facing centers were mitigate the potential introduction and spread of
closed to establish protocols and secure PPE for all COVID 19:
Team Members. Administrative offices were never
closed but quickly set up a staggered telework • All in person services will be provided by
schedule. It was a true DDS Team effort to establish an appointment only
appointment system for in person service, rearrange • All Team Members are provided Personal Protection
all locations to promote social distancing as well as Equipment (PPE) such as face masks and gloves
implement new safety initiatives at administrative • DDS strongly recommends all customers wear PPE
headquarters. while visiting our centers
The health and safety of our team and customers • Social distancing practiced by Team Members, and
is of the utmost importance. DDS follows all customer’s use of signage to remain 6 feet apart
established guidelines as recommended by the
Centers for Disease Control and Prevention (CDC) • Increased disinfecting and cleaning at each location
and the Georgia Department of Public Health (DPH) including public facing computers, eye machines,
regarding the Coronavirus (COVID 19) Pandemic. DDS and payment devices
• Hand Sanitizer provided

• Protective glass barriers are being installed at
service counters

• Customer capacity limits
are enforced
• Conducting
Contactless Road
Testing (with an
appointment
• Temperature checks
for Employees and
CDL Road Test
Customers.

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