Page 8 - DDS Newsletter The Scoop October2022

D D S S C O O P / O C T O B E R 2 0 2 2

Kiosks at AAMVA International Conference
Kiosks at AAMVA International Conference

Deputy Commissioner Ricky Rich
IT Director Jeff Smith

On the horizon for DDS is the installation of 21 customer service kiosks in high-traffic CSCs
to help alleviate lines and wait times. Our business partner, Thales, was demonstrating the
kiosks at the Conference. The machine is a fully automated enrollment station, which
captures portraits and signatures. Throughout the process, the customer is guided by a
help screen, which tells the applicants what to do, and can make specific adjustment
requests (such as to remove glasses), and presents a view of the document for approval at

the end of the process. DDS is also working with the Department of Revenue (DOR) to join
their kiosks in select grocery stores throughout the state.

PMO Director Brett Young General Counsel Angelique McClendon