Page 20 - August

PATIENT EXPERIENCE

Stories From the Heart

"My tech and the woman who took me "Bayview imaging consistently provides a

back to my room were great. They cleaned positive atmosphere for its patients both
all door handles, etc. I was impressed! " while they wait and when they receive
service."
"The Front Desk and medical staff were

professional yet friendly. The nursing "Ashley and Nancy were extremely
staff made observations that met my professional and very kind. I have physical
needs. The physician took his time during challenges and they work very hard to make
the procedure to meet my need." sure my imaging went very well. I thanked
them then and I thank them now!! "

"The technician (during the MRI) made
sure that I was taken care of and "Everyone was so nice even through the

supported my needs so caring and hard times we face they made it about me

friendly. She was so patient and helpful. I felt so at ease and was like family. Thank
As a Senior that was so appreciative." you to all the people at Johns Hopkins."

"I had missed my CT appointment. Entire staff were very accommodating and understandings.

I waited a very short time and was able to get my CT. Very friendly and professional staff!"

"This is the first time I've been to this clinic and will now make it my go to spot. Not talking

bad about the last place I attended because they were great but I just felt more at home here.
The staff took the time to make sure I was comfortable and I have to give Kudos to the nurse
there. I'm an employee here and walked up to the clinic. She was concerned enough to ask

me if I wanted a bottle of water for my journey back. That really touched me more than
anything else and like my Momma always told me it's the little things that count the most.
She was right."

"I had a gold star customer service experience with every single person I interacted with,
including someone guiding me to the appropriate building and office area! I cannot say
enough good things about everyone at JH. In particular, the lady at the radiology department

front desk who was so helpful to me. I had called twice to reconfirm that I did not need an
appointment to have Xrays taken. Upon arriving I was told that had changed and I did indeed
need an appointment. After learning that I'd driven an hour to get to JH, she gave me the

phone number to call and explain my situation. I did and got a recording that the scheduling
office was closed for a staff meeting. When I came back to her, she made a phone call and got
me in the cue to have my Xrays. The paperwork was already in the system. Great initiative and
customer service! I was so grateful! My day went from awful to great, all because JH staff

people took the time to help me.